Frequently Asked Questions
Everything you need to know about your Purple Rose Supply experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all Purple Rose Supply hardware and accessories come with a 1-year limited warranty against manufacturing defects.
Do you offer international shipping?
We currently ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as secure payments via PayPal and Apple Pay.
Is my packaging discreet?
Absolutely. All orders are shipped in plain, unmarked boxes or mailers to ensure your privacy and security.